A Customer on Yodify cannot be contacted without them first initializing contact with the Seller or Brand. There are multiple ways a Customer can initiate contact.
- Direct messaging a Store or Brand from their Yodify page
- Requesting a quote from a product listing
- Submitting an order
Once a customer has made contact the Store or Brand can respond. If the customer has made a purchase they are stored as a customer in the Seller Portal, allowing the Seller to contact them individually in the future.
A customer may also interact by leaving a review or a Q&A. The Brand or Seller can reply on the review or Q&A publicly, but this does not open communication though direct messages.